Terms of service

Last updated: 1 November 2026

These terms are an agreement between you and SwiftX Logistics LLP ("we", "us"), which runs TransportApp at transportapp.in and app.transportapp.in (the "Service"). By creating an account or using the Service you accept these terms on behalf of yourself and the business you register (the "Customer"). If you do not agree, do not use the Service.

1. The Service

TransportApp is online software for transport businesses to record trips, lorry receipts, proofs of delivery, invoices, payments, expenses, payroll and accounts, and to produce reports and files such as GST return data and Tally exports. We may improve, change or remove features over time. We will tell you in advance before removing a feature you pay for.

2. Accounts

• You must be at least 18 years old and give correct details when you sign up.
• You are responsible for everyone you invite to your company and for what they do in it. Choose their roles carefully.
• Keep passwords secret. Tell us at once at support@transportapp.in if you think someone has used your account without permission.

3. Free trial

New companies get a free trial (currently 14 days). No payment details are needed. When the trial ends, the company becomes read-only until a paid plan is chosen.

4. Plans, prices and payment

• Plans and prices are shown on our website and inside the app. Prices are in Indian rupees and exclude GST, which is added at the applicable rate.
• Subscriptions are paid in advance, monthly or yearly, through our payment partner Razorpay, and renew automatically at the end of each period until cancelled.
• Each plan has limits on vehicles, users and branches. To go over a limit, move to a higher plan.
• If a renewal payment fails, Razorpay will retry it. If it still is not paid, the company becomes read-only until payment is made. Your data is not deleted because of a missed payment.
• We may change prices. Changes apply from your next renewal, and we will tell you at least 30 days before.
• Cancellations and refunds are covered by our Cancellation and refund policy.

5. Your data

• Everything your company enters or uploads (trips, parties, drivers, vehicles, documents, accounts) belongs to the Customer. We use it only to provide and support the Service, as described in our Privacy policy.
• You confirm you have the right to enter the data you add, including personal details of your drivers, staff, parties and suppliers, and that you have told them as the law requires.
• You can export your reports and accounts to Excel and Tally at any time. If you close your account, we will help you take a copy of your data first.

6. Accounts, tax and your responsibility

The Service calculates GST, TDS, balances and reports from what you enter, using the rates and settings in your company. It is a tool, not tax, legal or accounting advice. You and your accountant are responsible for checking your books and for every return, invoice and payment you file or make.

7. Acceptable use

Do not use the Service to break any law, to send spam, to upload malware, to try to access other customers' data, to overload or probe our systems, or to copy or resell the Service. We may suspend an account that does any of these, and will tell you why.

8. Other services

Some features work with other services, such as WhatsApp for sharing, Razorpay for payments, Amazon Web Services for hosting and email, and Tally for import and export. Their own terms apply to your use of them, and we are not responsible for them. Tally and WhatsApp are trademarks of their owners; we are not connected with them.

9. Availability

We work to keep the Service available all the time, but it may sometimes be down for maintenance or because of problems outside our control. We will try to give notice of planned maintenance.

10. Our property

The software, design and brand of TransportApp belong to us. Your subscription gives your company a right to use the Service while it is active; it does not transfer any ownership.

11. Ending the agreement

You can cancel at any time from the app or by writing to us. We may end or suspend the Service for a serious breach of these terms, after giving notice where we reasonably can. After an account is closed we keep the data for 90 days so it can be exported, then delete it, except where the law requires us to keep records.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as loss of profit, business or data that could have been avoided by keeping your own exports. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

13. Changes to these terms

We may update these terms. For important changes we will tell you by email or in the app at least 15 days before they apply. Continuing to use the Service after that means you accept the new terms.

14. Law and disputes

These terms are governed by the laws of India. Courts at Rewari, Haryana have exclusive jurisdiction. Before going to court, please write to us so we can try to settle the matter.

15. Contact

SwiftX Logistics LLP, C/o Savita Jain, Maheshwari Road, Behind Mahindra Service Station, Dharuhera, District Rewari, Haryana 123106. Email support@transportapp.in, phone +91 89717 40094.