Privacy policy

Last updated: 1 November 2026

This policy explains how SwiftX Logistics LLP ("we") handles personal data in TransportApp. It follows the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Two kinds of data

• Your account data. The name, email address, phone number and password of each person who signs up or is invited, and your company's name, GSTIN, address and billing details. For this data we decide how it is used.
• Your business data. What your company enters in the app: trips, parties, suppliers, vendors, drivers (for example names, phone numbers, licence details, salary and attendance), vehicles, documents such as PODs, invoices, payments and accounts. Your company decides what is entered and why; we process it only on your company's instructions to run the Service.

2. What we collect automatically

• A sign-in cookie that keeps you logged in. We do not use advertising or tracking cookies.
• Server logs (IP address, browser, time and pages requested), kept for security and fixing problems.
• This website remembers your language choice in your own browser and loads fonts from Google Fonts.

3. How we use it

• To provide the Service: sign-in, your company's records, reports and documents.
• To send service emails, such as password resets, invitations and billing notices.
• To bill your subscription and keep records the tax laws require.
• To answer support requests, keep the Service secure and fix problems.

We do not sell personal data and we do not use your business data for advertising.

4. Who we share it with

Only service providers that help us run the Service, under contracts that require them to protect the data:

• Amazon Web Services: servers, database, document storage and email.
• Razorpay: subscription payments. Card, UPI and bank details are entered with Razorpay and are not stored by us.

When you share a bill or LR on WhatsApp, you choose the recipient and the message is sent from your own WhatsApp. We may also disclose data when the law or a valid government order requires it.

5. How we protect it

• All connections use HTTPS.
• Each company's data is kept apart from every other company's at the database level.
• Passwords are stored only as secure hashes. Uploaded documents are kept in private storage.
• Access inside your company follows the roles you assign, and changes are recorded in an audit log.

6. How long we keep it

We keep data while your account is active. After an account is closed we keep it for 90 days so it can be exported, then delete it, except records we must keep by law (for example our own billing records, for the period the GST law requires).

7. Your rights

You can ask to see, correct or delete your personal data, withdraw consent, or name someone to act for you. Write to support@transportapp.in. If the data is business data that a TransportApp customer entered about you (for example as their driver or party), please contact that company first; we will help them with your request.

8. Children

The Service is for businesses and is not meant for anyone under 18.

9. Changes

We will post any change on this page and, if it is important, tell you by email or in the app.

10. Grievance Officer

Rohit Mittal
SwiftX Logistics LLP, C/o Savita Jain, Maheshwari Road, Behind Mahindra Service Station, Dharuhera, District Rewari, Haryana 123106
Email: support@transportapp.in
We acknowledge complaints within 7 days and resolve them within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.