Cancellation and refund policy

Last updated: 1 November 2026

Free trial

Every new company gets a free trial (currently 14 days). No payment is taken during the trial, so nothing needs to be cancelled or refunded if you decide not to continue.

Cancelling a subscription

• You can cancel at any time from the Subscription page in the app, or by writing to support@transportapp.in from your account's email address.
• Cancelling stops the next renewal. You keep full use of the Service until the end of the period you have already paid for.
• After that the company becomes read-only. Your data stays available to view and export for 90 days.

Refunds

• Subscriptions are paid in advance. We do not refund the unused part of a monthly or yearly period after cancellation.
• If you were charged twice, charged the wrong amount, or charged after cancelling, we refund the extra amount in full.
• If the Service was unavailable for a long time because of a fault on our side, write to us and we will offer a fair refund or extra days.

How refunds are paid

Approved refunds go back to the original payment method (card, UPI or bank account) through Razorpay. We start the refund within 2 working days of approving it; your bank usually credits it within 5 to 7 working days.

Changing plans

You can move to a higher or lower plan from the app. The new price applies from the next billing period unless the app shows otherwise when you change.

Contact

For any billing question, write to support@transportapp.in or call +91 89717 40094. Please mention your company name and the payment date.